Danish Finanswatch includes an interview titled ‘Strategi-eksperter: Lyt til kunderne eller tab’ – in English: Listen to customers or loose.
Leading Dutch financial newspaper Het Financieele Dagblad features an interview in which we argue that simplicity is the key to customer centric change: ‘Eenvoud is het nieuwe toverwoord’.
Austrian BankArchiv published ‘Die wahre Kraft von Online’, the German translation of the article ‘The true power of online’ that featured in EFMA journal earlier.
Dutch MarketingTribune includes an article on digital household budgeting tools.
Many banks offer one, and a lot of customers actually use them. Insurers seem to neglect these tools for customer empowerment. With some of these tools evolving to financial planning instruments that might be dangerous.