Roger is the co-author of ‘Reinventing Customer Engagement.
The next level of digital transformation for banks and insurers’
(LID Publishing, 2017). Finanzbuch Verlag published the translation in German, ‘Kundenbeziehungen neu erfinden’ and Lemieux Editeur published the French edition ‘Même les éléphants ont des ailes’. Roger wrote the book with Reggy de Feniks, with whom he also founded The DIA Community (Digital Insurance Agenda).
Roger furthermore authored numerous articles on digital innovation, transformation and customer engagement. He featured in many interviews in financial newspapers, professional media and online magazines and blogs.
ARTICLES AND INTERVIEWS
Roger published numerous articles and featured in many interviews in financial newspapers and professional media, including The Analytical Banking Journal (Russia), Asian Link, AssCompact (Germany), Assurantie Magazine (The Netherlands), BAI Banking Strategies (USA), Bancaforte (Italy), BankArchiv-ÖBA (Austria), Banking Review (The Netherlands), Communicate Magazine (United Kingdom), EFMA Journal, Het Financieele Dagblad (The Netherlands), Finanssi&Vakuutu (Finland), FinansWatch (Denmark), Future (Ukraine),
InformationWeek (Mexico), Ideias (Brazil), ING World, Das Investment (Germany), Magyar Bankszövetség (Hungary), Mobile Payments Guide, El Mundo (Spain), One (Credit Suisse), The Paypers, El Pais (Spain), El Périodico (Spain), Pfefferminzia.de (Germany), Retail Banking (Russia), Versicherungswirtschaft (Germany), De Volkskrant (The Netherlands), Data Manager (Italy) and many more.
Click here for the most recent publications.
Interview with Scott Walchek, founder and CEO Trōv
(blogpost Digital Insurance Agenda, Insurance Thought Leadership, BankNXT, Instech.London, InsurtechNews, Linkedin – in English; Emerce, VODW – in Dutch; Future – In Russian)
‘New book: Reinventing Customer Engagement’
(interview equensWorldline – in English)
‘Seven ways to work with fintechs and insurtechs’
(blogpost Digital Insurance Agenda, Insurance Thought Leadership, BankNXT, Instech.London, InsurtechNews, , Linkedin – in English; Emerce, VODW – in Dutch)
‘Top 10 insurtech trends for 2017 that set the Digital Insurance Agenda’
(blogpost Digital Insurance Agenda, Insurance Thought Leadership, BankNXT, Instech.London, InsurtechNews, Let’s Talk Payments, FINVA, Linkedin – in English; Emerce, VODW – in Dutch)
‘Seven flavours of fintech in insurance’
(essay Money of the Future report by Life.SREDA – in English)