Publications

‘Technologie wordt te veel gezien als kostenbesparing’
(interview in AM – in Dutch)
view article

‘Insurers have no idea about what consumers own’
(article in Future – in Russian)
view article

‘Digitale transformatie stopt niet bij operational excellence’
(interview in CustomerTalk – in Dutch)
view article

‘Technologie kan dienst juist persoonlijker maken’
(interview in FondsNieuws – in Dutch)
view article

‘Digitale transformatie: van het repareren van het verleden naar het bouwen van de toekomst’
(article in CustomerFirst – in Dutch)
view article

‘Diese Startups bieten Versicherern einen echten Mehrwert’
(article series Pfefferminzia.de – in German)
Link

‘The power to insure what you want, when you want it’
Interview with Scott Walchek, founder and CEO Trōv
(blogpost Digital Insurance Agenda, Insurance Thought Leadership, BankNXT, Instech.London, InsurtechNews, Linkedin – in English; Emerce, VODW – in Dutch)
Link

‘New book: Reinventing Customer Engagement’
(interview equensWorldline – in English)
Link

‘Reinventing Customer Engagement. The next level of digital transformation for banks and insurers’
(book, co-authored by Reggy de Feniks, published by LID Publishing – in English)
Link

‘Seven ways to work with fintechs and insurtechs’
(blogpost Digital Insurance Agenda, Insurance Thought Leadership, BankNXT, Instech.London, InsurtechNews, , Linkedin – in English; Emerce, VODW – in Dutch)
Link

‘Top 10 insurtech trends for 2017 that set the Digital Insurance Agenda’
(blogpost Digital Insurance Agenda, Insurance Thought Leadership, BankNXT, Instech.London, InsurtechNews, Let’s Talk Payments, FINVA, Linkedin – in English; Emerce, VODW – in Dutch)
Link

‘Digitaalinen asiakaskokemus luo menestystä’ (Digital customer engagement creates success)
(conference highlights FINVA – in Finnish)
Link

‘Innosurance: over technologie, blockchain en disruptors. Dé uitdagingen voor verzekeraars en adviseurs’
(conference highlights Assurantie Magazine – in Dutch)
Link

‘Seven flavours of fintech in insurance’
(essay Money of the Future report by Life.SREDA – in English)
Article

‘Verandering in de branche gaat juist snel’
(interview Assurantie Magazine – in Dutch)
Article

‘Welche Schwachstellen der Versicherer den Fintech-Boom vorantreiben’
(article series Pfefferminzia.de, Das Investment – in German)
Link 1
Link 2

‘10 Insurtechs for superb customer engagement’
(blogpost Digital Insurance Agenda, BankNXT, Linkedin – in English; Emerce, finno.nl, VODW – in Dutch)
Link

‘10 Insurtechs for dramatic cost savings’
(blogpost Digital Insurance Agenda, BankNXT, Linkedin – in English; Emerce, finno.nl, VODW – in Dutch)
Link

‘Seven flavours of fintech in insurance’
(blogpost Digital Insurance Agenda, BankNXT, FINVA, Linkedin – in English; Emerce, finno.nl, VODW – in Dutch)
Link

‘Bedrijf heeft klantdata allang te pakken’
Summary: (article in Het Financieele Dagblad – in Dutch)
(March 19, 2014)
140311-bedrijf-heeft-klantdata-allang-te-pakken-fd.pdf download View article
Categories: Publications 2014
‘Financiele dienstverlening anno 2014’
Summary: (interview in Telecommerce – in Dutch)
(March 7, 2014)
1402-roger-peverelli-financiele-dienstverlening-anno-2014.pdf download View article
Categories: Publications 2014
‘I big data migliorano la customer experience’
Summary: (article Bancaforte – in Italian)
(March 7, 2014)
140221-peverelli-frati-big-data-customer-experience-bancaforte.pdf download View article
Categories: Publications 2014
‘Kijk verder dan de babyboomers’
Summary: (interview in The Asset – in Dutch)
(March 7, 2014)
1402-roger-peverelli-kijk-verder-dan-de-babyboomers.pdf download View article
Categories: Publications 2014
‘Six trends financial institutions should heed’
Summary: (article Industry Outlook 2014 – Asian Institute of Finance – English)
(February 21, 2014)
2014-Asianlink-Six-Key-Consumer-Trends-Financial-Institutions-Should-Heed.pdf download View article
Categories: Publications 2014
'Turning big data into better conversations'
Summary: (article in Banking Technology, Sibos supplement – English)
(February 21, 2014)
130909-banking-technology-sibos-supplement-peverelli.pdf download View article
Categories: Publications 2013
'Voittajayritys valloittaa sydämet' (Conquering the hearts of consumers)
Summary: (interview in Finanssi&Vakuutu – Finnish)
(February 21, 2014)
FINVAs-Client-magasine.pdf download View article
Categories: Publications 2013
‘Moderne tijden, modern klantcontact’
Summary: (article in Chief Information Officer – in Dutch)
(February 21, 2014)
1311-moderne-tijden-modern-klantcontact.pdf download View article
Categories: Publications 2014
‘Power women’
Summary: (article MarketingTribune – Dutch)
(February 21, 2014)
MT13_Power_women.pdf download View article
Categories: Publications 2013
‘Rinnovarsi per restare vincenti’
Summary: (interview Credit Suisse ‘One’ – Italian)
(February 21, 2014)
130609-rinnovarsi-per-restare-vincenti.pdf download View article
Categories: Publications 2013
‘Roulez jeunesse!’
Summary: (interview Credit Suisse ‘One’ – French)
(February 21, 2014)
130609-roulez-jeunesse.pdf download View article
Categories: Publications 2013
‘Keeping the wheels turning’
Summary: (interview Credit Suisse ‘One’ – English)
(February 21, 2014)
130609-keeping-the-wheels-turning.pdf download View article
Categories: Publications 2013
‘Damit alles rund läuft’
Summary: (interview Credit Suisse ‘One’ – German)
(February 21, 2014)
130609-damit-alles-rund-lauft.pdf download View article
Categories: Publications 2013
‘Simplicidad, clave del futuro de los servicios financieros’
Summary: (article InformationWeek Mexico – Spanish)
(February 21, 2014)
130523-informationweek-mexico.pdf download View article
Categories: Publications 2013
‘Focus on customer experience’
Summary: (interview AM Plus – Dutch)
(February 21, 2014)
1305-AMPlus-Focus-op-customer-experience.pdf download View article
Categories: Publications 2013
'Klanten moeten de vernieuwing wel zien'
Summary: (interview Verzekerd! – in Dutch)
(February 21, 2014)
1304-roger-peverelli-verzekerd.pdf download View article
Categories: Publications 2013
‘Prospects for banks 2013-2015: strategy, marketing, product and channels’
Summary: (interview Банковский ритейл – Russian)
(February 21, 2014)
1303-retail-banking-prospects-interview-part-1.pdf download View article
Categories: Publications 2013
Interview Roger Peverelli
Summary: (banken.nl – Dutch)
(February 21, 2014)
roger-peverelli download View article
Categories: Publications 2013
‘Laat zien wat je waard bent‘
Summary: (interview Balans – Dutch)
(February 21, 2014)
1301-Laat-zien-wat-je-waard-bent-Roger-Peverelli-Van-Lanschot-Bankiers-magazine.pdf download View article
Categories: Publications 2013
‘Berater müssen sich in einer neuen Welt zurechtfinden‘
Summary: (interview Das Investment – German)
(February 21, 2014)
1301-future-of-private-banking-das-investment-capellmann-and-peverelli.pdf download View article
Categories: Publications 2013
‘Finanzielle Beschlagenheit fängt mit Moneyville an’
Summary: (article Traders Journal – German)
(February 21, 2014)
1301-Finanzielle-Beschlagenheit-fängt-mit-Moneyville-an-Peverelli-De-Feniks-Capellmann-Traders-Journal.pdf download View article
Categories: Publications 2013
‘Yes we can’
Summary: (article Traders Journal – German)
(February 21, 2014)
1301-Yes-you-can-Peverelli-De-Feniks-Capellmann-Traders-Journal.pdf download View article
Categories: Publications 2013
‘Big data. Big hype?’
Summary: (blog BANKNXT – English)
(February 21, 2014)
big-data-big-hype download View article
Categories: Publications 2012
‘Big data. Grote hype?’
Summary: (article MarketingTribune – Dutch)
(February 21, 2014)
121106-roger-peverelli-en-reggy-de-feniks-big-data-grote-hype.pdf download View article
Categories: Publications 2012
‘Was erwarten die Menschen von ihrem Finanzdienstleister‘
Summary: (article Traders Journal – German)
(February 21, 2014)
1210-Peverelli-and-De-Feniks-Was-erwarten-die-Menschen-von-ihrem-Finanzdienstleister-Traders-Journal.pdf download View article
Categories: Publications 2012
‘In vijf stappen de klant centraal'
Summary: (article Banking Review – Dutch)
(February 21, 2014)
1208-peverelli-in-vijf-stappen-de-klant-centraal-banking-review1.pdf download View article
Categories: Publications 2012
‘Gelingt der Neuanfang?’
Summary: (article Traders Journal – German)
(February 21, 2014)
120904-peverelli-de-feniks-capellmann-gelingt-der-neuanfang-traders-journal.pdf download View article
Categories: Publications 2012
'Deep consumer insights: the key to successful financial services'
Summary: (blog BANKNXT – English)
(February 21, 2014)
deep-consumer-insights-the-key-to-successful-financial-services download View article
Categories: Publications 2012
‘Reinventare i servizi finanziari’
Summary: (article Bancaforte – Italian)
(February 21, 2014)
120909-peverelli-de-feniks-frati-pollini-bancaforte.pdf download View article
Categories: Publications 2012
‘Reinventando los servicios financieros'
Summary: (book review BBVA Open Miind – Spanish)
(February 21, 2014)
120920-peverelli-de-feniks-villoch-bbva-open-mind.pdf download View article
Categories: Publications 2012
‘Wie sich die Finanzbranche neu erfindet‘
Summary: (book review Traders Journal – German)
(February 21, 2014)
120904-bookreview-traders-journal.pdf download View article
Categories: Publications 2012
‘Hoe je ‘de klant centraal’ concreet maakt - en van een noodzaak een duurzaam onderscheid’
Summary: (VODW white paper – Dutch)
(February 21, 2014)
VODW-white-paper-De-klant-centraal-Roger-Peverelli-juni-2012.pdf download View article
Categories: Publications 2012
‘Mobile services to transform the financial services industry’
Summary: (article E-Finance & Payments Law & Policy – English)
(February 21, 2014)
1206-mobile-services-to-transform-the-financial-industry-roger-peverelli-and-reggy-de-feniks-EFPLP-June-2012.pdf download View article
Categories: Publications 2012
‘Clientes vs entidades financieras’
Summary: (book review Ideas que inspiran – Spanish)
(February 21, 2014)
120707-de-feniks-and-peverelli-ideas-que-inspiran.pdf download View article
Categories: Publications 2012
‘Ante todos, los clientes’ (Customers first)
Summary: (article El Mundo – Spanish)
(February 21, 2014)
120513-reggy-de-feniks-and-roger-peverelli-ante-todo-los-clientes-el-mundo.pdf download View article
Categories: Publications 2012
‘The horseless carriage’
Summary: (blog BANKNXT – English)
(February 21, 2014)
the-horseless-carriage download View article
Categories: Publications 2012
‘Restore trust and become part of life’
Summary: (interview Mobile Payments Guide 2012 – English)
(February 21, 2014)
120403-Peverelli-and-De-Feniks-Mobile-Payments-Market-Guide-2012.pdf download View article
Categories: Publications 2012
‘Luxe bankieren’ (What private banks can learn from luxury brands)
Summary: (article MarketingTribune – Dutch)
(February 21, 2014)
120320-peverelli-en-de-feniks-luxe-bankieren-marketingtribune.pdf download View article
Categories: Publications 2012
‘Financial services reset’
Summary: (article The Analytical Banking Journal – Russian)
(February 21, 2014)
120323-Peverelli-and-De-Feniks-Analytical-Banking-Journal.pdf download View article
Categories: Publications 2012
‘La relación banca/cliente. Nuevas tendencias en la gestión de patrimonios’ (New trends in asset management)
Summary: (article Borsadiner Professionales – Spanish)
(February 21, 2014)
120307-peverelli-and-de-feniks-new-trends-in-asset-management-borsadiner.pdf download View article
Categories: Publications 2012
'De klant centraal stellen. Hoe werkt dat in de praktijk?
Summary: (article Banking Review – Dutch)
(February 21, 2014)
1201-peverelli-en-de-feniks-de-klant-centraal-stellen.pdf download View article
Categories: Publications 2012
'Netto Bankieren'
Summary: (article MarketingTribune – Dutch)
(February 21, 2014)
120124-peverelli-en-van-brenk-netto-bankieren-marketingtribune.pdf download View article
Categories: Publications 2012
'Muchas entidades financieras sufren una crisis de identidad'
Summary: (article Expansion – Spanish)
(February 21, 2014)
120124-de-feniks-and-peverelli-expansion.pdf download View article
Categories: Publications 2012
'The crisis of morale'
Summary: (article Arguments and Facts – Russian)
(February 21, 2014)
111215-the-crsis-of-morale-de-feniks-and-peverelli-aif.pdf download View article
Categories: Publications 2011
‘Betalen doet pijn’
Summary: (articel Marketing Tribune – Dutch)
(February 21, 2014)
MT19_Betalen_doet_pijn_15_november_2011.pdf download View article
Categories: Publications 2011
‘In hogere versnelling naar klantbelang’
Summary: (essay Het Financieele Dagblad – Dutch)
(February 21, 2014)
110903-In-hogere-versnelling-naar-klantbelang.pdf download View article
Categories: Publications 2011
‘Un cambio para sempre’
Summary: (article El Mundo – Spanish)
(February 21, 2014)
110717_ElMundo_Un_cambio_para_siempre.pdf download View article
Categories: Publications 2011
‘The true power of online banking’
Summary: (article BAI Banking Strategies – English)
(February 21, 2014)
111004-peverelli-and-de-feniks-bai-banking-strategies.pdf download View article
Categories: Publications 2011
‘Repositioning the City’
Summary: (interview Communicate Magazine – English)
(February 21, 2014)
110630-peverelli-and-de-feniks-repositioning-the-city-communicate.pdf download View article
Categories: Publications 2011
‘Van keurmerk naar klant centraal’
Summary: (article De Compliance Officer – Dutch)
(February 21, 2014)
1208-peverelli-in-vijf-stappen-de-klant-centraal-banking-review.pdf download View article
Categories: Publications 2011
‘La banca ética no se involucra en complejos y arriesgados productos de derivados, principal razón de la crisis’
Summary: (interview Diario Abierto – Spanish)
(February 21, 2014)
111016-de-feniks-and-peverelli-diario-abierto.pdf download View article
Categories: Publications 2011
‘Customer intelligence creëert meerwaarde’
Summary: (article The Asset – Dutch)
(February 21, 2014)
1106-customer-intelligence-creeert-meerwaarde-the-asset.pdf download View article
Categories: Publications 2011
‘Strategi-eksperter: Lyt til kunderne eller tab‘ (Listen to customers or loose)
Summary: (interview FinansWatch – Danish)
(February 21, 2014)
110531-peverelli-and-de-feniks-finanswatch.pdf download View article
Categories: Publications 2011
‘Hulp in de huishouding’
Summary: (article MarketingTribune – Dutch)
(February 21, 2014)
110524-peverelli-en-de-feniks-hulp-in-de-huishouding-marketingtribune.pdf download View article
Categories: Publications 2011
'Die wahre Kraft von Online'
Summary: (article Bank-Archiv – German)
(February 21, 2014)
110510-die-wahre-kraft-von-online-bankarchiv.pdf download View article
Categories: Publications 2011
'Eenvoud is het nieuwe toverwoord'
Summary: (interview FD Intelligence, De bank van morgen – Dutch)
(February 21, 2014)
2011_04_FD-Intelligence_De-nieuwe-bank.pdf download View article
Categories: Publications 2011
'The true power of online'
Summary: (article EFMA Journal – English)
(February 21, 2014)
EFMA-Journal-228.pdf download View article
Categories: Publications 2011
'Reinventar é simples'
Summary: (article Ideias – Portuguese, Brazil)
(February 21, 2014)
27_artigo.pdf download View article
Categories: Publications 2011
‘Das Geschäftsjahr 2010 der ING-DiBa AG‘
Summary: (presentation Bilanzpressekonferenz ING-DiBa – German)
(February 20, 2014)
110310-ING-DiBa-Bilanzpressekonferenz-2011.pdf download View article
Categories: Publications 2011
‘Jezelf opnieuw uitvinden’
Summary: (book review Qblog Delta Lloyd Groep – Dutch)
(February 20, 2014)
110311-peverelli-and-de-feniks-jezelf-opnieuw-uitvinden-qblog-delta-lloyd-groep.pdf download View article
Categories: Publications 2011
Nieuwe opvattingen'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
Nieuwe_opvattingen_-_Marketing_Tribune_110329.pdf download View article
Categories: Publications 2011
'Reinventing financial Services'
Summary: (book review Hitelintézeti Szemle, Magyar Bankszövetség – Hungarian)
(February 20, 2014)
HSzemle_2011_01_konyvismertetes_89.pdf download View article
Categories: Publications 2011
'Het heft in handen'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
Het_heft_in_handen_-_Marketing_Tribune_110125.pdf download View article
Categories: Publications 2011
‘Listen, discuss, change’
Summary: (article ING World – English)
(February 20, 2014)
1102_Fourth_Stakeholder_Dialogue_ING_World.pdf download View article
Categories: Publications 2011
'De echte kracht van online'
Summary: (article Banking Review – Dutch)
(February 20, 2014)
banking_review_de_echte_kracht_van_online.pdf download View article
Categories: Publications 2011
‘De renaissance van de financiële sector’
Summary: (book review Bank & Effectenbedrijf – Dutch)
(February 20, 2014)
110124-peverelli-and-de-feniks-de-renaissance-van-de-financiele-sector-bank-en-effectenbedrijf.pdf download View article
Categories: Publications 2010
'De klant centraal, maar hoe dan?'
Summary: (article De Volkskrant – Dutch)
(February 20, 2014)
de_klant_centraal_-_maar_hoe_dan_-_de_volkskrant_101013.pdf download View article
Categories: Publications 2010
'Maak klant tot kernactiviteit'
Summary: (article Het Financieele Dagblad – Dutch)
(February 20, 2014)
100911-maak_klant_tot_kernactiviteit-fd.pdf download View article
Categories: Publications 2010
'Peverelli presenteert consumentengedrag aan bestuurder'
Summary: (article Bank|Wereld – Dutch)
(February 20, 2014)
BankWereld-Peverelli-presenteert-consumentengedrag-aan-bestuurder.pdf download View article
Categories: Publications 2010
'Reinventing Financial Services: lezen of laten liggen?'
Summary: (book review Tijdschrift voor Marketing – Dutch)
(February 20, 2014)
1011-reinventing-financial-services-book-review-tijdschrift-voor-marketing.pdf download View article
Categories: Publications 2010
'Financiële geletterdheid begint in Moneyville'
Summary: (article Banking Review – Dutch)
(February 20, 2014)
financiele_geletterdheid_begint_in_moneyville_-_banking_review.pdf download View article
Categories: Publications 2010
Avondspits - WNL
Summary: (radio interview – Dutch)
(February 20, 2014)
avondspits-wnl-100915.mp3 download View article
Categories: Publications 2010
'De vier groeikansen voor Nederlandse banken'
Summary: (interview Management team – Dutch)
(February 20, 2014)
De_vier_groeikansen_voor_Nederlandse_banken_managementteam_101012.pdf download View article
Categories: Publications 2010
On the move - BNR Nieuwsradio
Summary: (radio interview – Dutch)
(February 20, 2014)
onthemove-bnrnieuwsradio-100915.mp3 download View article
Categories: Publications 2010
'Koets zonder paard'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
koets_zonder_paard_-_marketingtribune_100824.pdf download View article
Categories: Publications 2010
'Fondsmanagers weten niets van klanten'
Summary: (interview Fondsnieuws – Dutch)
(February 20, 2014)
fondsmanagers_weten_niets_van_klanten_-_fondsnieuws_100714.pdf download View article
Categories: Publications 2010
'Organisaties in beweging door een klantgericht keurmerk'
Summary: (article Gewoon doen! – Dutch)
(February 20, 2014)
organisaties_in_beweging_door_een_klantgericht_keurmerk_-_new_financial_forum_-_vvpbanking_review.pdf download View article
Categories: Publications 2010
'De waarde van de balans'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
de_waarde_van_de_balans_-_marketingtribune_100427.pdf download View article
Categories: Publications 2010
'Customer centricity in Banking'
Summary: (article Banking Review – Dutch)
(February 20, 2014)
bankingreview02_customer_centricity.pdf download View article
Categories: Publications 2010
'Een bank voor en door mensen'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
een_bank_voor_en_door_mensen_-_marketingtribune_100216.pdf download View article
Categories: Publications 2010
'Reputatiemanagement van pensioenfondsen, een boeiend onderwerp'
Summary: (rondetafelconferentie 2009, ‘Pensioen Bestuur & Management’ – Dutch)
(February 20, 2014)
reputatiemanagement_een_boeiend_onderwerp-pbm-100104.pdf download View article
Categories: Publications 2009
'Internetgeneratie vecht autoriteit klassieke vermogensbeheerders aan'
Summary: (Interview Het Financieele Dagblad – Dutch)
(February 20, 2014)
internetgeneratie_vecht_autoriteit_klassieke_vermogensbeheerder_aan_-_het_financieele_dagblad_091109__2_.pdf download View article
Categories: Publications 2009
'Fresh Finance'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
marketing_tribune_16_insights_en_trends_fresh_finance.pdf download View article
Categories: Publications 2009
Kassa - Vara
Summary: (radio interview – Dutch)
(February 20, 2014)
radiokassa-vara-091117.mp3 download View article
Categories: Publications 2009
'La ética del sector financiero'
Summary: (article El Mundo – Spanish)
(February 20, 2014)
la_tica_del_sector_financiero_-_el_mundo_090827.pdf download View article
Categories: Publications 2009
'Transparencia y sencillez para devolver la confianza'
Summary: (article El Mundo – Spanish)
(February 20, 2014)
transparencia_y_sencillez_para_devolver_la_confianza_-_el_mundo_090621.pdf download View article
Categories: Publications 2009
'Less is more - Meer verdienen met minder merken'
Summary: (article Tijdschrift voor Marketing – Dutch)
(February 20, 2014)
tijdschrift_voor_marketing_meer_verdienen_met_minder_merken-090909.pdf download View article
Categories: Publications 2009
'Cómo recuperar la confianza en el sector financiero'
Summary: (article El Mundo – Spanish)
(February 20, 2014)
cmo_recuperar_la_confianza_en_el_sector_financiero_-_el_mundo_090510.pdf download View article
Categories: Publications 2009
'Less is more. The future of finance is simply easy'
Summary: (article – English)
(February 20, 2014)
090519_less_is_more.pdf download View article
Categories: Publications 2009
'Eenvoud herstelt vertrouwen'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
eenvoud_herstelt_vertrouwen_-_marketingtribune_090428_kl.pdf download View article
Categories: Publications 2009
Vertrouwen herstellen doe je zo'
Summary: (article Banking Review – Dutch)
(February 20, 2014)
bankingreview03_vertrouwen_herstellen_doe_je_zo.pdf download View article
Categories: Publications 2009
'Crossing minds @ Nyenrode'
Summary: (article Banking Review – Dutch)
(February 20, 2014)
bankingreview03_crossing_minds__nyenrode.pdf download View article
Categories: Publications 2009
'Commissie Maas mist kans. Negen aanbevelingen om het vertrouwen ook op korte termijn te herstellen'
Summary: (article Time to Market – Dutch)
(February 20, 2014)
commissie_maas_mist_kans_-_article_time_to_market_0904.pdf download View article
Categories: Publications 2009
'Un sistema sin confianza'
Summary: (interview El Périodico – Spanish)
(February 20, 2014)
un_sistema_sin_confianza_-_el_periodico_0904.pdf download View article
Categories: Publications 2009
'How to restore trust'
Summary: (seminar presentation, Ministry of Finance, The Hague, The Netherlands)
(February 20, 2014)
Categories: Publications 2009
'The key to change'
Summary: (article Globe – English)
(February 20, 2014)
the_key_to_change_-_article_globe_0904.pdf download View article
Categories: Publications 2009
'Trust requires transparancy'
Summary: (interview ING Shareholder – English)
(February 20, 2014)
trust_requires_transparency_-_article_shareholder_0902.pdf download View article
Categories: Publications 2009
¿Dónde aprendió a estafar a sus clientes Jerome Kerviel?
Summary: (interview El Mundo – Spanish)
(February 20, 2014)
donde_apredio_a_estafar_a_sus_clientes_jerome_kerviel_-_el_mundo_090208.pdf download View article
Categories: Publications 2009
'The Future of Finance is Easy'
Summary: (article Banking Review – Dutch)
(February 20, 2014)
the_future_of_finance_is_easy_-_banking_review_090211.pdf download View article
Categories: Publications 2009
'Marketing gets a completely new meaning'
Summary: (article Efmag – English)
(February 20, 2014)
marketing_gets_a_completely_new_meaning_-_efmag_0902.pdf download View article
Categories: Publications 2009
'Ethiek is de sleutel'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
klein_ethiek_is_de_sleutel.pdf download View article
Categories: Publications 2009
'Ethik: der Schlüssel zur Verändering bei Banken und Versicherungen'
Summary: (article Versicherungswirtschaft – German)
(February 20, 2014)
klein_ethik_der_schlssel_zur_vernderung_-_versicherungswirtschaft_090101.pdf download View article
Categories: Publications 2009
'La bola de cristal financiera'
Summary: (interview El Pais – Spanish)
(February 20, 2014)
la_bola_de_cristal_financiera_-_el_pais_090118.pdf download View article
Categories: Publications 2009
'El futuro va de ética'
Summary: (article Dinero – Spanish)
(February 20, 2014)
el_futuro_va_de_tica_-_dinero_0901.pdf download View article
Categories: Publications 2009
'Banken moeten terug naar basis'
Summary: (interview De Telegraaf – Dutch)
(February 20, 2014)
banken_moeten_terug_naar_basis_-_de_telegraaf_081231.pdf download View article
Categories: Publications 2008
'Bankier heeft te weinig ingespeeld op trends'
Summary: (interview de Volkskrant – Dutch)
(February 20, 2014)
bankier_heeft_te_weinig_ingespeeld_op_trends_-_de_volkskrant_081222.pdf download View article
Categories: Publications 2008
'Impact of the Credit Crunch on consumer behaviour and competitive landscape, on business development and marketing'
Summary: (VODW white paper – English)
(February 20, 2014)
impact_of_the_credit_crunch_white_paper_vodw_marketing.pdf download View article
Categories: Publications 2008
Impacto de la crisis crediticia'
Summary: (VODW white paper – Spanish)
(February 20, 2014)
impacto_de_la_crisis_crediticia_-_vodw_white_paper_0811.pdf download View article
Categories: Publications 2008
'Auswirkungen der Kreditkrise auf Verbraucherverhalten und Wettbewerbsumfeld, die Zukunft der Finanzdienstleister und das Marketing'
Summary: (VODW white paper – German)
(February 20, 2014)
auswirkkungen_der_kreditkrise_-_vodw_white_paper_08111.pdf download View article
Categories: Publications 2008
'The day after'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
klein_the_day_after_-_marketingtribune_081118.pdf download View article
Categories: Publications 2008
'The Future of Finance = Back to the Roots'
Summary: (article Time to Market – Dutch)
(February 20, 2014)
the_future_of_finance__back_to_the_roots.pdf download View article
Categories: Publications 2009
'Auswirkungen der Kreditkrise auf das Marketing der Finanzdienstleister'
Summary: (article – German)
(February 20, 2014)
auswirkkungen_der_kreditkrise_-_vodw_white_paper_0811.pdf download View article
Categories: Publications 2008
'The Future of Finance. Megatrends beyond the crisis'
Summary: (book – English, Chinese and Dutch)
(February 20, 2014)
Categories: Publications 2008
'Goede raad. Tweede naam om op terug te vallen'
Summary: (column Het Financieele Dagblad – Dutch)
(February 20, 2014)
goede_raad_tweede_naam_om_op_terug_te_vallen_-_het_financieele_dagblad_081011.pdf download View article
Categories: Publications 2008
'Consument wil kennis, gemak en transparantie'
Summary: (interview Stem – Dutch)
(February 20, 2014)
consument_wil_kennis_gemak_en_transparantie_-_de_stem_0809.pdf download View article
Categories: Publications 2008
'Momenten van de waarheid'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
klein_momenten_van_de_waarheid_-_marketingtribune_080819.pdf download View article
Categories: Publications 2008
'Bankklanten zijn op drift. Kleinere spelers vullen de marktruimte die de grote merken laten vallen'
Summary: (interview Het Financieele Dagblad – Dutch)
(February 20, 2014)
bankklanten_zijn_op_drift_-_het_financieele_dagblad_080709.pdf download View article
Categories: Publications 2009
‘Un sistema sense confiança’
Summary: (interview El Periódico – Catalan)
(February 20, 2014)
090429-peverelli-and-de-feniks-un-sistema-sense-confianca-el-periodico-de-catalunya.pdf download View article
Categories: Publications 2009
'Leven in grijs Europa'
Summary: (article MarketingTribune – Dutch)
(February 20, 2014)
klein_leven_in_een_grijs_europa_-_marketingtribune_080506.pdf download View article
Categories: Publications 2008
'Reconnecting brands to business'
Summary: (interview Time to Market – Spanish)
(February 20, 2014)
kapferer.pdf download View article
Categories: Publications 2009
'Reconnecting brands to business'
Summary: (interview Time to Market – English)
(February 20, 2014)
reconnecting_brands_to_business_-_time_to_market.pdf download View article
Categories: Publications 2009
'See results with cool brands'
Summary: (book column in ‘Cool Brands’ – English)
(February 20, 2014)
see_results_with_cool_brands_-_book_columns_cool_brands_06.pdf download View article
Categories: Publications 2008
'Corporate Sustainability Profit from good behaviour'
Summary: (article Time te Market – English)
(February 20, 2014)
corporate_sustainability.pdf download View article
Categories: Publications 2008
'Sport sponsorship 2.0 Unleashing the passion for sports to accelerate business growth'
Summary: (book – English)
(February 20, 2014)
sport_sponsorship_2.0.pdf download View article
Categories: Publications 2008
'Sponsor verspilt miljoenen. Door harde doelstellingen kan de groei van sportsponsoring meer dan verdubbelen'
Summary: (interview Het Financieele Dagblad – Dutch)
(February 20, 2014)
sponsor_verspilt_miljoenen_-_het_financieele_dagblad_080806.pdf download View article
Categories: Publications 2008
'Voetbal kan meer sponsorgeld krijgen'
Summary: (interview Het Financieele Dagblad – Dutch)
(February 20, 2014)
voetbal_kan_meer_sponsorgeld_krijgen_-_het_financieele_dagblad_080901.pdf download View article
Categories: Publications 2008
'Van building brands naar building business'
Summary: (interview SponsorTribune– Dutch)
(February 20, 2014)
van_building_brands_naar_building_buisiness__sponsortribune__0805.pdf download View article
Categories: Publications 2008